ASIC considers Support to be our main product. We only sell industry leading hardware from manufacturers whose reputation speaks for themselves. The reason you will do business with ASIC is our service.

There are three levels of ASIC Your Way - Essential, Premier, and Complete.

ASIC Your Way Essential - The ASIC Your Way Essential program offers 7x24 maintenance coverage with the ASIC Service Level Agreement (SLA) for a low fixed monthly rate. This program is good for companies prefer to own there equipment or already own their equipment. Advantages of this program include:

	Annual Business needs/solution review
	Help Desk support
	7x24 Maintenance with ASIC SLA
	Business Continuity Plan
	Discounts on Moves, Adds, and Changes (MAC)

ASIC Your Way Premier - The ASIC Your Way Premier includes everything from the Essential program plus Moves, Adds, and Changes (MAC), as well as software upgrades all for a fixed monthly rate. Advantages of this program include:

	No capital outlay, accounted for as a true expense. (if equipment purchased with FMV Lease)
	No installation charge for add-ons
	Base software upgrades included
	Annual Business needs/solution review
	MAC included
	Help Desk support
	7x24 Maintenance with ASIC SLA
	Initial and ongoing training
	Business Continuity Plan

ASIC Your Way Complete - The ASIC Your Way Complete provides everything in the Premier program as well as the equipment part of the customized solution all for a fixed monthly rate. Advantages of this program include:

	Technology Refresh Program - upgrade or change systems with no capital loss.
	No capital outlay, accounted for as a true expense.
	No installation charge for add-ons
	Base software upgrades included
	Annual Business needs/solution review
	MAC included
	Help Desk support
	7x24 Maintenance with ASIC SLA
	Initial and ongoing training
	Business Continuity Plan

To learn more about the ASIC Your Way Plan, call for an appointment with an ASIC Your Way Expert.

ASIC Your Way Service Level Agreement

	A Major outage is 30% or more phones are not working. If a customer has a Major outage, ASIC should be contacted immediately. The Service Tech will do an initial evaluation of the problem to determine if it can be repaired remotely or an on-site dispatch is required. After initial problem determination, if on-site dispatch is required, ASIC will be on site to resolve problem within 2 hours of determining dispatch is required.
	A Minor Service issue is 30% or fewer phones not working. If a customer has a Minor Service issue, ASIC will be in contact or on site to resolve problem within 8 business hours of first call.
	If a Move, Add or Change is requested, ASIC will be in contact to schedule the MAC service within 3 to 5 business days from the first call.

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