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Top reasons to record your calls

Top reasons to record your calls

Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your company and boost customer satisfaction, when used properly. #1. Improve customer service One of the most important reasons why businesses […]

Warning signs your computer has malware

Warning signs your computer has malware

With the rise of eCommerce and online banking, cybercrime has evolved. Like criminals who pull smash-and-grab jobs, they go where the money is. However, unlike bank robbers, cybercriminals do their best to avoid detection by letting malware do the work for them. Viruses and ransomware sneak into PCs to quietly steal passwords, financial credentials, and […]

Not sure what to do with a new iPad? Start here

Not sure what to do with a new iPad? Start here

Even though Apple devices are less customizable than their Android counterparts, new iPhones and iPads still have dozens of settings to configure. Tackling the most important ones takes only a few minutes if you know where to start. Check our recommendations for the top five most useful settings. Touch ID The first thing you must […]

Tips to improve your business website

Tips to improve your business website

Your company website creates an initial impression on potential customers. And because first impressions last, your website must be visually appealing, responsive, and up-to-date with web trends. Your visitors must have a seamless experience while navigating your site. These design trends will make them click on that “Buy Now” button. Scrolling Scrolling is a convenient […]

BCP tactics to keep your business running

BCP tactics to keep your business running

Whether your business is hit with a brief power outage or by a natural disaster, any kind of interruption to your organization’s productivity cuts into your profits. A business continuity plan (BCP) is critical to ensuring your organization stays open. Here are some of the key strategies many companies rely on. Backup your data, applications, […]

Stop Android location settings

Stop Android location settings

When you use your Android smartphone for the first time, you’ll be asked about location services and whether you want to turn them on. Google and your carrier will ask you to approve their own location services as well. What you might not know is that there are other options for location services with Android […]

Dealing with hypervisors’ vulnerabilities

Dealing with hypervisors’ vulnerabilities

Hypervisors have changed the game of cybersecurity. They provide unmatched cyber protection for your data as they keep it in the cloud. However, hypervisors still have vulnerabilities that hackers can exploit. Find out how their weak points can be addressed. A hypervisor is a software application that distributes computing resources (e.g., processing power, RAM, storage) […]

Choose the right VoIP solution for your SMB

Choose the right VoIP solution for your SMB

Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through the traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options to help you pick out which is most suitable for your […]

Monitoring employees online: Is it right?

Monitoring employees online: Is it right?

The choice to monitor your employees’ computers or not is a tricky one. While part of you may think it’s unethical, it could end up saving you hours of lost productivity or preventing a data breach. Here are some pros and cons of employee monitoring, and some tips to handle it fairly if you decide […]