8x8 Virtual Office, Virtual Office Pro, and Virtual Contact Center
8x8 offers a cost-effective, reliable alternative to complex, on-premises phone systems. The 8x8 Virtual Office, Virtual Office Pro, and Virtual Contact Center solutions meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment.
- Virtual Office / Virtual Office Pro - Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Office Meeting (web conferencing)
- Virtual Contact Center - Multi Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration
- Global services: 12 data centers, patented geo-routing, global extension-to-extension dialing, and service in 100+ countries
- Single platform: HD audio/video conferencing, presence, IM, chat, mobile and desktop clients, integrated omni-channel contact center, single application for continuous communications, and out of the box integrations with Salesforce, Netsuite, Zendesk, Outlook, and Skype for Business
- Enterprise grade: superior security and compliance, big data analytics, guaranteed end-to-end 99.9975% SLA, Elite Touch Deployment, five time Gartner UCaaS Magic Quadrant leader
8x8's out-of-the-box cloud solutions replace traditional on-premises PBX systems with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service,
contact center solutions, and conferencing.